At Zakariyah Jewellery, customer satisfaction is our priority. We strive to ensure that every piece of jewellery meets our quality standards. If you are not completely satisfied with your purchase, our Return and Exchange Policy provides a simple and transparent process to assist you.
Eligibility for Returns and Exchanges
Customers may request a return or exchange if:
- The item received is damaged, defective, or incorrect.
- The request is made within the eligible return or exchange period specified by the store.
- The product is unused, unworn, and in its original condition.
- All original packaging, tags, certificates, and accessories are returned with the product.
- Proof of purchase or the original order confirmation is provided.
Non-Returnable Items
The following items may not be eligible for return or exchange:
- Products that have been used, worn, altered, or damaged after delivery.
- Customised or personalised jewellery pieces.
- Earrings and certain hygiene-sensitive items, where applicable.
- Products purchased during final clearance or marked as non-returnable.
- Items returned without original packaging or proof of purchase.
Return Request Process
To initiate a return:
- Contact Zakariyah Jewellery’s customer support team within the eligible return period.
- Provide your order number and details of the issue.
- Share photographs of the product if the item is damaged, defective, or incorrect.
- Follow the instructions provided by the customer support team regarding return shipping.
Exchange Process
Customers requesting an exchange may:
- Exchange eligible products for another item of equal value.
- Pay the price difference if selecting a higher-value product.
- Receive store credit or another suitable resolution if the requested replacement is unavailable.
Exchanged items will be processed after the returned product has been inspected and approved.
Inspection and Approval
- All returned items undergo a quality inspection upon receipt.
- Zakariyah Jewellery reserves the right to decline returns or exchanges that do not meet the policy requirements.
- Customers will be informed of the approval or rejection of their request.
Refund Policy
If a return is approved:
- Refunds will be processed through the original payment method used during purchase.
- Processing times may vary depending on the customer’s bank or payment provider.
- Shipping charges and other service fees may be non-refundable unless the return is due to an error on the part of Zakariyah Jewellery.
- Customers will be notified once the refund has been initiated.
Return Shipping
- In cases involving damaged, defective, or incorrectly delivered products, Zakariyah Jewellery may arrange return shipping or reimburse reasonable return shipping costs.
- For returns based on personal preference, customers may be responsible for the return shipping expenses, subject to the store’s policies.
Damaged or Incorrect Products
If you receive a damaged, defective, or incorrect item:
- Notify customer support as soon as possible after delivery.
- Retain the original packaging and product.
- Provide clear photographs to help facilitate a prompt resolution.
Cancellation of Orders
- Orders may be cancelled before they are dispatched.
- Once an order has been shipped, cancellation requests may not be accepted and customers may need to follow the return process instead.
Customer Support
For assistance with returns, exchanges, refunds, or cancellations, customers can contact Zakariyah Jewellery through the contact information available on the official website.
By placing an order with Zakariyah Jewellery, customers acknowledge and agree to the terms outlined in this Return and Exchange Policy. Customers are encouraged to review the latest policy on the official Zakariyah Jewellery website before making a purchase.