Frequently Asked Questions
1. Are Zakariyah Jewellery products made with high-quality materials?
Yes. Every piece at Zakariyah Jewellery is carefully crafted using premium-quality materials to ensure beauty, durability, and elegant finishing.
2. Do you offer Cash on Delivery (COD)?
Yes, Cash on Delivery is available on selected orders and locations within India.
3. How long does delivery take?
Orders are generally delivered within 3–7 business days, depending on your location and product availability.
4. Do you provide free shipping?
Yes, we offer free shipping on eligible orders across India. Shipping terms may vary during promotional periods.
5. Can I return or exchange my order?
Yes. Products can be returned or exchanged according to our return policy. The item must be unused and in its original packaging.
6. How can I track my order?
Once your order is shipped, you will receive a tracking number via email or SMS to monitor your delivery status.
7. Are the product images shown on the website accurate?
We strive to display our jewellery as accurately as possible. However, slight variations in colour or appearance may occur due to screen settings and lighting.
8. How should I care for my jewellery?
Store your jewellery in a dry place, avoid contact with perfumes and chemicals, and clean it gently with a soft cloth after use to maintain its shine.
9. Can I cancel my order?
Orders can usually be cancelled before they are shipped. Once dispatched, cancellations may not be possible.
10. What payment methods do you accept?
We accept major debit cards, credit cards, UPI, net banking, digital wallets, and other secure payment options.
11. Is my payment information secure?
Absolutely. All transactions on Zakariyah Jewellery are processed through secure payment gateways to protect your personal and financial information.
12. How can I contact Zakariyah Jewellery?
You can reach our customer support team through the Contact Us page, email, or WhatsApp for any assistance regarding your orders or products.
13. Do you offer gift packaging?
Yes, selected products can be beautifully gift-wrapped, making them perfect for special occasions.
14. Can I order jewellery as a gift and send it directly to someone?
Yes. Simply provide the recipient’s delivery details during checkout, and we’ll deliver it directly to them.
15. What should I do if I receive a damaged or incorrect item?
Please contact our customer support within 48 hours of receiving the order with photos of the item, and we will assist you promptly.
These FAQs cover the most common customer queries and help build trust while improving the shopping experience on the Zakariyah Jewellery website